Frequently Asked Questions

1: Where are your products made?

• All of the products seen in this website are proudly made in the Philippines, specially handcrafted by our skillful and dedicated craftsmen.

2: Where can I buy your furniture?

• You can visit our dealers which are nearest to your area. Please check our Dealer's page for more information.

3: If I buy directly to the manufacturer, will I be given a discount?

• The company follows the Manufacturer's Suggested Retail Price (MSRP), the standard pricing, even if you may desire to directly purchase from us.

4: What are the materials used in the items?

• You may find the specifications located below on each item page that you may visit our the website.
• We commonly use mahogany wood, leatherette, and fabric in the construction of our products.
• We are able to accommodate specific preferences with the fabric or leather (such as genuine cow leather) used in the creation of your item.

5: There's a problem with my item. Where can I find assistance?

• We have customer support for our after-sales services.
• E-mail us at customersupport@divanandsettee.com
• Call us at (632)6644623
• Message us in our Facebook page @divanandsettee

6: I need my furniture customized because my space is very limited/I have an area requirement.

• Furniture customization is a feature which is only available directly through us.
• We have a team that can go on-site to measure the spaces required for your furniture. You can also provide photos and specifications of designs you may wish for your customized furniture.
• Please visit our Completions page, where you may find our previous custom-made creations.

7: How can I trust that the furniture I'm buying is worth my money?

• We value our customers' trust and investment; which is the reason why our products are carefully planned and designed to have long-term structural stability, taking note of the quality of the materials used as well.
• We provide a Limited Warranty to assure you that our company genuinely cares for our clients. We want ensure that our customers are happy with their item for the long-run. Please check the Limited Warranty page for more information.

8: How do I clean the fabric or leatherette of my sofa?

• We recommend using a cloth dampened with water to clean the affected surface of your sofa.
• If further cleaning is required, you may use a very mild hand soap as a cleaning agent.
• We do not recommend using strong soaps, detergents, or other means of cleaning that would cause permanent staining or the fade of color to the upholstery.

9: Can I wash the fabric of my sofa/cushions?

• Generally, most upholstery fabric will shrink when washed with water. We recommend dry cleaning if possible.
• If you insist on washing the fabric of your sofa or cushion, please wash a small portion (e.g. pillow cover) of the same fabric first to test if the upholstery would be affected.

10: I need assembly instructions for my furniture. Where can I get them?

• Our items usually have assembly manuals upon delivery. If lost, please email our customer support for a soft copy.

11: I have a question about the delivery status of my furniture. How can I get help?

• If you bought our furniture from one of our dealers, we are unable to access their delivery information because their stores are independently owned and operated.
• Please contact the customer support of the dealer where you have purchased our item.

12: Can I get a hard copy of the catalog?

• Unfortunately, we do not have catalogs or brochures that can be sent directly to consumers.
• Our catalogs are available for online viewing here at our website, www.divanandsettee.com.

13: Do you have any financing plans?

• Our dealers are independently owned and operated; therefore, stores may offer a variety of financing options. Finest _TM does not offer financing directly to consumers.

14: I'm confused. What is the difference between 'Divan and Settee' and 'FINEST _TM'?

• Divan and Settee is our company name, while Finest _TM is our brand name; you may see it as a logo on our products.